FAQs

FAQ's

Want to learn more about how our package holidays and made-for-you tours in Puglia?

Find answers to your questions below – or get in touch for more information. We’ll get back to you soon.

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About our Puglia holiday packages and custom tours:

Puglia is a treasure trove of historical, culinary, and natural wonders. It takes a local to plan the brightest and finest holiday you’ll never forget.

To select the best accommodation, places to see, and leisure activities to include in a made-for-you holiday package, we rely on insider tips and expert advice from our strong team of local partners.

Puglia Exploration is managed by an Apulian living in Sheffield, so we know how to delight UK travellers on the hunt for a genuinely unique holiday experience.

A made-for-you tour includes anything and everything to exceed your expectations.

We’re happy to arrange every step of your Apulian stay — from shuttle transfer to/from your hotel up to dinner reservations, sightseeing tours with English-language commentary, outdoor activities, and culinary workshops — to make your dream Italian holiday come true.

If you’re in for a unique trip with none of the fuss, head to the Made-for-you Puglia tours section of our website and tell us what you’re looking forward to on your next Puglia holiday.

No, we’re sorry. Plane tickets are not included in any of our custom tours or package holidays. But we’re happy to provide shuttle transfer to/from the Bari or Brindisi airport.

We have a wide variety of options to choose from, suiting each and every one of your requirements and lifestyles, and which are entirely based on your holiday plans. Our tour operator who is based in Puglia, specialises in local holiday packages and luxury accommodation for individual travellers, families and groups, will gladly be at your complete disposal.

Head to the Made-for-you Puglia tours section of the website and fill in the form to tell us your desires. We’ll get back to you within three business days with a preliminary programme and quote, which we’ll be delighted to discuss to accommodate your wishes.

Get in touch via our contact form and we’ll get back to you soon. In your message, tell us the name of the package tour you’re interested in and let us know if you want us to customise it for you.

Yes! At Puglia Exploration, we specialise in tailor-made tours and holiday packages. Let us know how you would like to modify a particular holiday package and we’ll work with you to fulfil your wishes.

We accept payments by credit card (Mastercard/Visa), virtual POS terminal, PayPal, stored-value cards, and bank transfer.

Please note that payments are processed by Salento Easy.

We offer free cancellation and full refunds until 30 days before your check-in/arrival date on all tours and holiday packages.

After that, cancellation fees apply. When you get in touch about booking a holiday in Puglia with us, we’ll send you detailed information on the cancellation policy and fees that apply to your chosen option.

Refunds are issued within 12 days of cancellation.

No, but we’re happy to offer you a travel protection policy with Europ Assistance, our trusted insurance partner.

We’ll send you all the information about available travel protection options alongside the preliminary quote for a made-for-you holiday or when you get in touch about our selected Puglia package tours.

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